Our goal is to deliver high-quality post-production services and ensure every client has a clear understanding of the process, timelines, and deliverables. Because our work involves customized creative, strategic, and technical labor, the following refund policy applies:

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Project Deposits

All post-production projects require a non-refundable deposit to begin work. This deposit covers project setup, asset organization, timeline creation, editing preparation, and early post-production tasks.

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Refunds on Services

Because post-production is a customized service, refunds are not issued for work that has already been started or completed. This includes, but is not limited to:
– Editing footage
– Color correction or color grading
– Sound design, audio mixing, or cleanup
– Motion graphics or title design
– Visual effects or compositing
– Revisions or edits
– Third-party costs incurred for the project

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Client Delays or Non-Response

If the client becomes unresponsive for 14 days or longer, the project may be paused. No refunds will be issued for deposits or work already completed. A restart fee may be required to resume work, depending on scheduling and resource availability.

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Cancellation Before Work Begins

If a client cancels before any work has begun, a refund may be issued minus the non-refundable deposit. Once any editing, preparation, or post-production labor has been completed, refunds are no longer available.

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Dissatisfaction With Work

We provide opportunities for revisions within the agreed project scope to support client satisfaction. Dissatisfaction does not qualify for a refund; however, additional revisions may be offered at an additional cost if they fall outside the approved scope.

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Timelines and Scope

Refunds are not provided due to timeline delays caused by:
– Missing assets or incomplete media delivery
– Client non-response or delayed feedback
– Scope changes requested by the client
If the client expands the scope, additional fees will be quoted and agreed upon.

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Third-Party and Production Fees

Any fees paid to third parties—such as software licenses, plugins, music licensing, sound libraries, or VFX tools—are non-refundable.

 

Final Deliverables

Once drafts, edits, exports, or final post-production files have been delivered or transferred, the project is considered complete. No refunds will be issued after this stage.